Big Emma FAQ

Welcome to the Frequently Asked Questions section of our website.

Buying From Us

Q: Are there any guarantees on the quality of the products that I buy from Big Emma?
A: Absolutely! Big Emma guarantees all of our products to be free of defect and in the condition described on the website on your money back. If you have any problems with a disc that you have ordered from us it can be returned for an exchange or a refund. Please CONTACT US for more information.

Q: What is the condition of the USED products that Big Emma sells?
A: All discs are guaranteed to play fine and be in the condition described. We will note any flaws in the overall appearance of the discs in the listing If you have specific questions about any title feel free to CONTACT US.

Q: How often does Big Emma update her inventory?
A: Big Emma adds new inventory to her eBay store on a regular basis, usually several times each week.

Q: I have a list of titles I am looking for. Can I give Big Emma the list and have her find these titles for me?
A: No, Big Emma does not have a "Wish List" system at this time. However you are more than welcome to CONTACT US with any requests. Only short lists please.

Q: Does Big Emma conduct any special sales?
A: Yes we do! Each month we discount multiple producst in our eBay store and they are marked as "ON SALE".

Q: Does Big Emma sell accessories to help me take care of my LD/DVD collection?
A: No, Sorry, but we no longer carry LD or DVD Accessories.

Q: What methods of payment does Big Emma accept?
A: We accept and prefer Paypal for all purchases. We also accept Money Orders from within the USA. Payments for all orders must be received within 10 days of placing the order.

Q: Does Big Emma buy Laserdisc, DVD or Video Game Collections?
A: No, Sorry, but Big Emma is no longer buying any collections.

Shipping and Handling

Q: I have placed an order with Big Emma, how can I check on the status of my shipment?
A: Please CONTACT Customer service with an order inquiry.

Q: It seems like Big Emma charges more than the USPS for shipping costs. Is this the case and why?
A: Yes, Big Emma includes a $2.50 handling fee for every package which makes our shipping costs slightly higher than what you would pay at your local USPS. This amount funds our shipping department and pays for boxes, bubblewrap, ink/toner, man hours etc. For more information on Shipping & Returns please visit our SHIPPING & RETURNS page.

Miscellaneous

Q: Does Big Emma have a retail store location?
A: No, we do not have a retail location and are strictly Mail-Order.

Q: Who is BIG EMMA?
A: .....?

If you should still have questions or concerns after reading this page, or have a suggestion to make please do not hesitate to CONTACT US.